Return Policy

In the case of distance sales (online or by phone), where the consumer does not have the opportunity to see the goods before concluding the contract, they have the right to withdraw.

The buyer is only responsible for the decrease in the value of the goods resulting from handling other than what is necessary to determine the nature, qualities, and functioning of the goods.

Accepted handling for determining the nature, quality, and functioning of the goods includes:

  • Unboxing without destroying or damaging the original packaging, following unpacking instructions (where the manufacturer indicates the handling method) without damaging the packaging, product, or accessories;
  • Visual, tactile, and olfactory inspection of the products.

If a consumer exercises the right of withdrawal after using the goods to an extent exceeding the necessary limit to establish the nature, characteristics, and functioning of the goods, the consumer is responsible for any decrease in the value of the goods.

Unacceptable actions leading to a decrease in the value of the returned product or the loss of the right of withdrawal include:

  • Using paintings for purposes other than their initial purpose;
  • Breaking seals and labels;
  • Breaking or damaging the original packaging (original packaging is an integral part of the product);
  • Scratching, soiling, staining, impregnating products with external substances.

The value of used paintings, showing signs of wear (stains, scratches, bends, cracks, dents, etc.), is accepted for return only after bringing them into conformity, involving the costs of sanitization, beautification, repair, replacement of any damaged parts, and bringing them into a commercially sellable condition as a Reconditioned product. The final value is determined based on the value of the parts that need replacement and the labor costs of reconditioning or as the difference between the initial value of the new product and the resale value of the used product.

The value of products with damaged original packaging (crumpled and/or torn and/or cut and/or perforated and/or wet and/or with traces of labels, tape, adhesive, pen, marker, etc.) is reduced by the value of bringing them into conformity.

The value of products with missing or incomplete original packaging (e.g., safety supports, cardboard or styrofoam protection elements, etc.) is reduced according to the value of bringing them into conformity.

The decrease in the value of the returned goods (According to Government Emergency Ordinance No. 34/2014, Article 14, Paragraph 3)

Any modification of the condition of the products or the damage to their original packaging that makes it impossible to sell the product as new automatically leads to the application of the return procedure subject to return fees to restore the products to the state they were delivered in. The decrease applies between 10% and 90% of the initial value of the product.

The decrease fee will be communicated to the customer upon receiving the modified products.

If you have decided to return a product ordered as a private individual, it is necessary to communicate your intention to return using one of the methods below:

📞     Phone: +40 769 946 415

📩     Email:

The cost of returning the products is the responsibility of the manufacturer.

The value of the returned product will be refunded within a maximum of 14 calendar days from the moment you communicated the intention to return, into the account specified by you.

In the case of online payment for the product, the amount related to the returned product will be refunded to the same bank account from which the payment was made.

These limitations apply in accordance with Government Emergency Ordinance 34/2014, Article 16.

Legal entities do not have the right of withdrawal because the purchase was made on behalf of the company – consumers are considered to be private individuals. Government Emergency Ordinance No. 34/2014, as well as Government Ordinance No. 130/2000, grant this right of withdrawal to “consumers,” defined as follows: “2. consumer – a natural person or a group of natural persons formed in associations, who purchase, acquire, use, or consume products or services outside of their professional activity.